Privacy Policy &
Terms and Conditions

Scope of this policy

This Website Privacy Policy describes how Urban Injections (“Urban Injections,” “we,” “us,” or “our”) collects, uses, discloses, and protects information obtained through urbaninjections.com and related website forms and features (collectively, the “Website”). It applies to Website visitors, prospective clients, customers, and other individuals who interact with us online.

This policy does not replace our HIPAA Notice of Privacy Practices. When information is protected health information under the Health Insurance Portability and Accountability Act (“HIPAA”), our Notice of Privacy Practices and applicable healthcare privacy law govern that information.

Information we collect

Depending on how you use the Website, we may collect:

• Contact information, such as your name, email address, telephone number, mailing address, and communication preferences;
• Appointment and inquiry information, such as the service you are interested in, requested appointment details, messages, and information you choose to provide;
• Transaction information, such as purchases, gift cards, membership or package information, billing details, and limited payment-related information. Full payment-card information is generally processed by our payment providers rather than stored directly by us;
• Website and device information, such as IP address, browser type, device type, pages viewed, referring pages, approximate location, interactions, and date and time of access;
• Marketing information, such as whether you opened an email, interacted with an advertisement, submitted a promotion form, or opted into email or text communications; and
• Other information you voluntarily provide through forms, email, telephone, reviews, promotions, surveys, or other communications.

We may receive information directly from you, automatically through Website technologies, and from service providers or platforms you use to interact with us, such as appointment, payment, advertising, analytics, email, text-message, social-media, and financing providers.

How we use information

We may use information to:

• Respond to questions and appointment requests;
• Provide, coordinate, personalize, and improve services;
• Process purchases, deposits, memberships, packages, gift cards, and other transactions;
• Send confirmations, reminders, administrative notices, and customer-service communications;
• Send promotional emails or text messages when permitted by law and consistent with your choices;
• Operate, secure, troubleshoot, analyze, and improve the Website and our business;
• Measure advertising and marketing performance and present relevant content;
• Detect fraud, misuse, security incidents, and other prohibited or unlawful activity;
• Maintain business, tax, legal, clinical, and compliance records; and
• Comply with law, enforce agreements, and protect our patients, clients, business, and others.

Cookies, analytics, and advertising

The Website may use cookies, pixels, tags, local storage, and similar technologies to operate correctly, remember preferences, understand Website activity, measure performance, prevent fraud, and support advertising. These technologies may collect device identifiers, IP address, browser information, pages viewed, interactions, and information about how you arrived at the Website.

We may use analytics and advertising services, which may include services provided by Google and Meta. These providers may use information collected through their technologies to provide measurement or advertising services to us and, depending on your settings and their policies, to personalize content or advertisements.

You can limit certain cookies through your browser settings and adjust advertising preferences through the applicable platform. Blocking cookies may cause parts of the Website to function differently or become unavailable. Where legally required, we will provide additional choices regarding nonessential cookies.

How we disclose information

We may disclose information in the following circumstances:

• Service providers: To companies that help us host the Website, schedule appointments, process payments, operate communications, provide analytics or advertising, secure systems, and support business operations;
• Professional advisors: To attorneys, accountants, insurers, auditors, and other advisors when reasonably necessary;
• Legal and safety purposes: When reasonably necessary to comply with law, legal process, regulatory requirements, or to protect rights, safety, property, and security;
• Business transactions: In connection with a potential or completed merger, financing, acquisition, reorganization, sale of assets, or similar transaction, subject to applicable confidentiality and legal requirements; and
• At your direction: When you ask us to share information or give permission for a specific disclosure.

We do not sell personal information for money. Some analytics or advertising activities may be treated as “sharing,” “targeted advertising,” or a “sale” under certain state privacy laws even when no money is exchanged. Where those laws apply, eligible individuals may request the choices provided by applicable law.

Mobile information and text-message consent

We do not sell mobile telephone information or share it with third parties for their own marketing or promotional purposes. We may disclose mobile information to service providers that help us deliver messages, manage consent, provide customer support, or operate our communications, but they may use it only to provide services to us or as otherwise permitted by law.

Text-message opt-in data and consent are not shared with third parties for their own marketing purposes. You can opt out of marketing texts at any time by replying STOP. Message and data rates may apply, and message frequency may vary.

Health information and HIPAA

Information you provide while seeking or receiving healthcare services may be protected health information under HIPAA or other law. Our Notice of Privacy Practices explains how protected health information may be used and disclosed, your rights regarding that information, and how to submit a privacy complaint.

Please use the secure patient or booking systems designated by Urban Injections for medical information. Do not use ordinary email, unsecured Website forms, social-media messages, or general chat features to send detailed medical histories, clinical photographs of a sensitive nature, or other highly sensitive health information unless we specifically direct you to a secure method.

Data retention and security

We retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and clinical records, resolving disputes, enforcing agreements, meeting legal obligations, and protecting against fraud. Retention periods vary based on the type of information, our relationship with you, and applicable requirements.

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no website, transmission, or storage method can be guaranteed to be completely secure. You are responsible for using appropriate care when transmitting information online and for protecting any account credentials in your control.

Your choices and privacy rights

You may unsubscribe from promotional emails by using the unsubscribe link in the message and may opt out of marketing texts by replying STOP. You may still receive necessary transactional, appointment, safety, or service-related communications where permitted by law.

Depending on where you live and subject to applicable exceptions, you may have rights regarding your personal information, such as requesting access, correction, deletion, or a copy, or opting out of certain targeted advertising or data disclosures. To submit a request, contact us using the information at the bottom of this page. We may need to verify your identity before completing a request. You may also use an authorized agent where applicable law permits.

Rights concerning protected health information must be exercised as described in our Notice of Privacy Practices. We will not discriminate against you for exercising a privacy right provided by applicable law.

Children's privacy and external services

The Website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13 without authorization from a parent or legal guardian. If you believe a child has submitted personal information through the Website inappropriately, please contact us so we can review the situation.

The Website may contain links to services we do not control. This policy does not govern the privacy practices of appointment, payment, financing, social-media, or other third-party websites. Review their privacy policies before providing information to them.

Acceptance of these terms

These Terms & Conditions (the “Terms”) are an agreement between you and Urban Injections (“Urban Injections,” “we,” “us,” or “our”). They govern your access to and use of urbaninjections.com and any pages, forms, content, or features made available through the website (collectively, the “Website”).

You represent that you are legally capable of agreeing to these Terms. If you use the Website on behalf of another person or an organization, you represent that you have authority to bind that person or organization to these Terms.

Medical information and emergencies

Website content is provided for general educational and informational purposes only. It is not medical advice, diagnosis, treatment, or a substitute for an individualized consultation with a qualified healthcare professional. Do not delay or disregard professional medical advice because of information found on this Website.

This Website is not monitored for medical emergencies. If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency care. Do not use a website form, email, social media message, chatbot, or text message to request emergency assistance.

No provider-patient relationship

Visiting the Website, submitting a form, requesting an appointment, receiving an automated response, or communicating with Urban Injections electronically does not by itself create a provider-patient relationship. A provider-patient relationship is established only after Urban Injections accepts you as a patient and the appropriate clinical evaluation and consent process has occurred.

Treatment decisions are made by qualified providers based on an individual assessment. Urban Injections may decline, postpone, modify, or discontinue a service when clinically appropriate or otherwise permitted by law.

Services, eligibility, and results

Descriptions of services, products, expected benefits, recovery periods, longevity, and potential outcomes are general information. Eligibility, treatment plans, risks, side effects, and anticipated results vary by person and must be evaluated during an appropriate consultation.

Before-and-after photographs, testimonials, reviews, and examples reflect individual experiences. They are not promises or guarantees that you will obtain the same or similar result. Images may be cropped or adjusted for consistency in presentation, but should not be interpreted as a guarantee of outcome.

Appointments, deposits, and cancellations

Appointment availability shown online is subject to change and is not guaranteed until the appointment is confirmed. You agree to provide accurate and current information when requesting or booking an appointment.

Appointments may be subject to deposits, cancellation windows, late-arrival rules, rescheduling requirements, or no-show charges disclosed during booking or in separate office policies. You are responsible for reviewing those policies before confirming an appointment. If a booking policy presented at checkout conflicts with this Website’s general description, the policy presented during booking controls for that appointment.

Appointment reminders are provided as a convenience. You remain responsible for remembering your appointment even if a reminder is delayed or not received.

Pricing, promotions, packages, and memberships

We make reasonable efforts to keep Website pricing and service information accurate. Prices, product availability, packages, promotions, membership benefits, and service offerings may change without notice, subject to applicable law. A displayed price does not guarantee treatment eligibility or availability.

Promotions cannot be combined unless expressly stated. Additional restrictions, expiration dates, provider limitations, new-client qualifications, minimum-purchase requirements, or excluded services may apply as disclosed with the offer.

Packages, memberships, subscriptions, prepaid services, credits, and gift cards may be governed by separate written terms presented at purchase or enrollment. Those specific terms control if they conflict with these general Website Terms. Unused balances, transfers, cancellations, renewals, and refunds are handled according to the applicable purchase agreement and governing law.

Products, orders, and payments

If products or services are available for purchase through the Website, you agree to provide accurate billing, shipping, and payment information. We may refuse or cancel an order when information is inaccurate, an item is unavailable, fraud is suspected, a pricing or description error occurred, or fulfillment would violate law or our policies.

Product appearance and packaging may differ from Website images. Product information is not a substitute for reading manufacturer directions, warnings, ingredients, and professional recommendations. Returns, exchanges, fulfillment, and shipping are subject to the policy disclosed at purchase.

Financing and third-party services

The Website may link to or integrate with third-party providers for appointment scheduling, payment processing, financing, gift cards, forms, maps, social media, or other services. Those services are operated by independent parties and may be governed by their own terms and privacy practices.

Financing approval, rates, payment schedules, fees, and credit decisions are determined by the financing provider. Urban Injections does not guarantee approval and is not responsible for a third party’s decision, platform availability, security practices, or performance. A link does not imply endorsement of every statement, product, or service offered by the third party.

Email, telephone, and text communications

By providing contact information, you authorize Urban Injections to respond to your request and send service-related communications using the information you provide. Marketing emails or text messages are sent only as permitted by applicable law and according to the consent language presented when you opt in.

If you separately consent to marketing text messages, message frequency may vary and message and data rates may apply. Consent to marketing messages is not a condition of purchase. You may reply STOP to a text message to opt out and HELP for assistance. Opting out of marketing messages does not prevent us from sending communications that are permitted or required for an existing transaction, appointment, or patient relationship.

Privacy and health information

Part One of this page explains how we collect, use, and disclose information through the Website. If Urban Injections is acting as a healthcare provider subject to the Health Insurance Portability and Accountability Act (“HIPAA”), our Notice of Privacy Practices explains how protected health information may be used and disclosed and describes your rights regarding that information.

These Terms and the Website Privacy Policy do not replace the Notice of Privacy Practices. When information is protected health information under HIPAA, the Notice of Privacy Practices and applicable law govern our handling of that information.

Website content and intellectual property

Unless otherwise stated, the Website and its text, graphics, photographs, videos, logos, design elements, and other content are owned by Urban Injections or used with permission and are protected by intellectual-property laws. You may view and print reasonable portions for your personal, noncommercial use.

You may not reproduce, republish, sell, modify, scrape, distribute, publicly display, create derivative works from, or commercially exploit Website content without prior written permission, except as allowed by law.

If you voluntarily submit a review, testimonial, photograph, or other content for publication, any permission to use that material will be governed by the authorization or release associated with the submission. Clinical photographs will not be publicly used merely because they were provided for treatment purposes.

Acceptable use

You agree not to use the Website to:

• Violate any applicable law or the rights of another person;
• Submit false, misleading, fraudulent, threatening, or unlawful content;
• Attempt to gain unauthorized access to the Website, connected systems, or other users’ information;
• Introduce malware, automated attacks, excessive requests, or other harmful technology;
• Impersonate another person or misrepresent your identity or authority; or
• Copy, harvest, or use Website content or personal information for unauthorized commercial purposes.

We may restrict or terminate Website access when we reasonably believe these Terms have been violated or the Website, Urban Injections, our patients, or others may be harmed.

Website disclaimers

To the fullest extent permitted by law, the Website is provided on an “as is” and “as available” basis. We do not warrant that the Website will be uninterrupted, error-free, completely secure, or free from harmful components, or that every description, price, image, or other item will always be complete and current.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded. Clinical services are governed by applicable professional standards, treatment agreements, informed consents, and law rather than this Website disclaimer.

Limitation of liability

To the fullest extent permitted by law, Urban Injections and its owners, employees, contractors, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from your use of, or inability to use, the Website or third-party links.

This limitation does not apply where prohibited by law and does not limit liability for professional healthcare services where such a limitation would be unlawful. Some jurisdictions do not allow certain exclusions or limitations, so portions of this section may not apply to you.

Governing law and severability

These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles. Any dispute concerning the Website that is not subject to another enforceable agreement will be brought in a court of competent jurisdiction located in Davis County, Utah, unless applicable law requires otherwise.

If any portion of these Terms is held invalid or unenforceable, that portion will be interpreted as closely as legally possible to its intended purpose, and the remaining provisions will continue in effect. Our failure to enforce a provision is not a waiver of the right to enforce it later.

Changes to these terms

We may update this Privacy Policy and these Terms from time to time to reflect changes to the Website, our practices, or applicable requirements. The updated version will be posted on this page with a revised effective date. Your continued use of the Website after an update means you accept the revised Terms, to the extent permitted by law.